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Online South Carolina Arts Resources (OSCAR)

Frequently Asked Questions/Troubleshooting


General Rule of Thumb

You should restart your computer after any system options modification, like changing your security settings or disabling firewalls. If your computer at work/school does not allow system modifications try a friend's computer or your computer at home.

 

If the suggestions on this page and the OSCAR Tech Tips page do not resolve your problem, please contact your coordinator or send an email to oscar@arts.sc.gov.

 

Contents


What are the browser minimum requirements?

Internet Explorer 5.0 or better

Mozilla Firefox 2.0 or better

Netscape Communicator 7.0 or better

Safari

Adobe Acrobat 7.0 or better

Need to update your browser, or download a different one?

 

Which entry point on the OSCAR Welcome page do I need to use?

Read our OSCAR Login Tips.

 

How do I know if I am eligible?

Read the grant guidelines.

 

I’ve forgotten my username and password.

Request a login reminder at http://www.culturegrants-sc.org, the main page of the OSCAR system. In the center of the page ("Forgot your Username or Password?"), enter the e-mail address you used in your profile. Click "E-mail my log in information" and it will be sent to this email address.

 

I can login, but when I click into an internal page I get an authentication error.

This error can be caused by a number of things. Try the following steps to resolve the problem:

  1. First, make sure that your browser is cookie-enabled. (Read about cookies on the OSCAR Tech Tips page.)
  2. Secondly, create an exception or disable your firewall setting or anti-virus software setting to allow access to the OSCAR system. If you are connected to a network (work or school) you must contact the network administrator to lower the setting or use an outside-of-network computer.
  3. Lastly, check that your operating system is updated. (Need to update your Microsoft operating system?)

 

I am entering my username and password correctly, but I still get an authentication error when attempting to login.

  1. First, be sure that your entry for the username and password do not contain any extra spaces. Copying and pasting a username and password into the fields can sometimes input an extra space at the beginning or end of the field.
  2. Once you have ensured that you are entering your correct username and password, try deleting any temporary or cached files (see OSCAR Tech Tips page).
  3. Make sure browser cookies are enabled. (Read about cookies on the OSCAR Tech Tips page.)
  4. Try lowering your browser's security settings to medium or low.
  5. Disable firewall settings.
  6. Make sure your operating system is updated. (Need to update your Microsoft operating system?)

 

I am using a WIN 98 computer and I am having problems using the database.

The OSCAR system does not support WIN 98. Use a computer with a more recent operating system. Try a computer from your local library or a neighbor.

 

I am on a MAC using Safari. When I enter data and click update, my data is lost or displays old content.

  1. First empty cached files. Choose Empty Cache from the Safari menu, then click Empty.
  2. You could also try Reset Safari (clears cookies, cache and history).
  3. If that doesn’t work, Safari may not have the latest update for your operating system. Visit http://www.apple.com/support/ and click on the Downloads link. Search for Safari and download the correct update for your operating system.
  4. The other option is to use a different browser like Firefox or Netscape.

 

I cannot get the PDF to open, print or display content.

  1. Firewalls and popup blockers can interfere with the download of PDFs. Be sure your system security settings allow you to download PDF files from http://www.culturegrants-sc.org.
  2. Try deleting cookies and/or temporary internet files, then try again.
  3. Do you have the latest Adobe Acrobat reader? If not, download the latest version.

 

I keep timing out of my session with OSCAR.

OSCAR allows a user to be active within the system for 24 hours. After 24 hours, your session in OSCAR will time-out which means you are no longer connected to the OSCAR system. If you have timed out before the 24 hour period, it could be caused by your internet service provider (ISP), especially if you are on dial-up connection. ISPs have an idle-timeout and will end a user session when there is no activity. You should save your work frequently to ensure your data is collected in the system. If you have large amounts of text to enter, you should compose your data in a word editing program and then use the copy/paste feature to add the text to your online application form. Always save your work and be sure to click the save button before you exit OSCAR.

 

How do I make my images 1920 X 1920 pixels?

Read the detailed guidelines for making your images 1920 X 1920 pixels.

 

I am not sure what information the Arts Commission is looking for with a particular question.

  1. Click the "help" link on the page, if available.
  2. Read over the grant guidelines.
  3. Check the Grant Application Terms and Definitions.
  4. Contact your coordinator.

 

I am having technical difficulties.

Please send an email to oscar@arts.sc.gov with the following information:

  • A description of your problem, including the page you are on. (Not sure what page you are on? Look at the top of the page in the page title bar, or look on the left navigation for the highlighted link.)
    Example: I am on Profile Page 2 - Contacts, and when I click "Save and Continue," nothing happens.
  • Your name and organization (if applicable)
  • Your web browser and version
  • Your operating system and version

Truly Techy Stuff

 

How to delete cookies

  • Internet Explorer 5 (Mac): Pull down the Edit menu and choose Preferences. In the left column, click on the triangle next to Receiving Files, then click on Cookies. In the box on the right side, pull down the menu next to the words When receiving cookies, and select Never Ask. Click OK.
  • Internet Explorer 5 (PC): Pull down the Tools menu and choose Internet Options. Select the Security tab, then the Custom Level button. Scroll down to the Cookies section and Enable one or both cookies options.
  • Internet Explorer 6 (PC): Pull down the Tools menu, select Internet Options. Click the Privacy tab, then move the slider up or down to Medium privacy level.
  • Firefox (PC and Mac): Open Firefox. Click on Tools, then Options. Click on Privacy in the left menu. Click on the plus sign next to Cookies to expand the section. Click on the check box next to Allow sites to set cookies. For Keep Cookies, select Until they expire. Click OK.
  • Netscape 7 and later (PC and Mac): From the Edit menu, click Preferences. From the Preferences dialog box, under Category, double-click Privacy & Security. Under Privacy & Security, click Cookies, and then click Managed Stored Cookies. From the Cookie Manager dialog box, on the Stored Cookies tab, click to select the cookie you would like to remove, and then click Remove Cookie. Or to remove all stored cookies, click Remove All Cookies. Click OK.

 

How to disable pop-up blockers

  • Internet Explorer: Go to Tools/Pop-up Blocker/Turn Off Pop-up Blocker.
  • Firefox: Go to Tools/Options. In the Options window, click on Web Features. Next, Un-Check the Block Popup Windows Box. Click OK.
  • Netscape: Go to Tools/Options. In the Options window choose Site Controls. In the Site List tab, select I Trust This Site and then Allow unrequested pop-up windows.
  • Google Toolbar: Click on Options. In the Toolbar Options window, Un-Check the Popup Blocker Box. Click OK.

 

How to enable java

  • Microsoft Internet Explorer 4.X +: From the Tools menu select Internet Options. Select the Security tab and then the Custom Level option. Scroll down the dialogue box to Microsoft VM. Select either Low safety, Medium safety or High safety. Click OK. Choose Yes in the alert box. Click OK
  • Firefox: From the Tools menu select Options. Select the Content category. Make sure the Enable Java and Enable Java Script option box is checked.
  • Netscape Navigator 4.X: From the Edit menu select Preferences. Select the Advanced heading. Make sure the Enable Java option box is checked. Click OK.

 

How to disable firewall settings

  • Norton Internet Security: Log on using an account with Adult or Supervisor rights. Open Norton Internet Security. On the left side of the window, click Internet Status and then click Current Status. In the Current Status window, click Disable.
  • Norton Personal Firewall: Open Norton Personal Firewall. On the left side of the window, click Internet Status and then click Current Status. In the Current Status window, click Disable. You can also disable Norton Personal Firewall by right-clicking on the Norton Personal Firewall icon in the notification area of the taskbar and selecting disable.
  • McAfee Internet Security: Right-click the McAfee icon. Point to Personal Firewall and then click Options. Click the Security tab. Set the Security Level by moving the slider to the desired level. Set Access to Low. Click OK to save changes.
  • McAfee Firewall: Click Stop McAfee Firewall to disable the software. From the Welcome to McAfee Firewall screen, go to the Network Control Settings and select Allow All Traffic. Disabling the firewall may make your computer or network vulnerable to intrusions.
  • For Windows XP: Please visit their support website.

 

How to update or download browsers